TERMS AND CONDITIONS

By agreeing to book our services you accept all our Terms and Conditions and enter into a legally binding contract, both verbally agreed in person or on the phone, and written in our Terms below.
We reserve the right to record some telephone conversations for training purposes.
You must be 18 years old or above to book our services.
If a fault is found within the hour you will be charged the full hour.
Parking Fee will be added.
Our guarantee will be invalidated if anyone tampers with our work, certifications, invoice or paperwork.
To pick keys up to carry out work and then return them locally within 2 miles we charge £10.

CANCELLING A BOOKED JOB

If you have booked a job and wish to cancel it, then you need to give us sufficient notice because more than likely we have turned other customers away therefore less than 48 hours notice will result in a charge of £60 covering the first hour.

If you have booked a job and wish to cancel it 48 hours beforehand, you may call us or email us, but if any materials have been ordered on your behalf, there will be a charge.

For jobs booked in out of office hours and cancelled without sufficient notice there will be a charge.

If a Landlord or Third Party is paying please, do not make a booking and tell the engineer after work is completed. You will be fully responsible for this payment if it is not paid by the third party.

Some calls will be recorded for training purposes.

For any materials purchased or used on your behalf your invoice will be your guarantee but the receipt belongs to the company.

If any invoice or certificate has been lost or misplaced there will be a £30.00 administration charge to re-issue.

Quotations are only guaranteed for three months unless stated.

For cookers, lamps and transformers of any kind we only give a 30 day warranty due to heat damage.

You only pay for one engineer when one is arranged to come out to you unless this has been agreed beforehand.

For health and safety shoes are not removed.